Employee Assistance Programme
Our approach combines immediate emotional support, structured counselling, practical advice and a powerful digital wellbeing platform - ensuring that your workforce receives the right help at the right time.
What is an Employee Assistance Programme?
An employee assistance programme (EAP) is a confidential, professional support service that helps employees navigate personal or work-related challenges that may affect their wellbeing and performance.
With nearly 40 years of experience, we co-design EAPs with each of our clients to ensure the service truly meets the needs of their people. Our approach blends clinical best practice with flexibility and global reach, offering both emotional and practical support wherever your teams are based.
Immediate counselling support: no barriers, no delays
We know that reaching out can feel daunting, so we make sure the first contact really counts. Anyone who calls us gets direct access to a qualified counsellor - no delays, no gatekeepers. Our clinicians offer an empathetic, safe space and where appropriate, individuals can access up to six structured counselling sessions delivered by phone, online, or face-to-face.
Global coverage, clinically led
With more than 1,200 counsellors across 114 countries, we deliver consistent, high-quality care wherever your people are based. Everything we do is underpinned by rigorous clinical standards and risk protocols, ensuring your teams are supported safely and effectively.
Legal support
Employees can access impartial, expert legal advice on topics such as family matters, tenancy concerns, consumer rights and workplace issues. We keep things simple and jargon free so people can take confident next steps.
Financial wellbeing
Our financial guidance covers budgeting, debt management, future planning, retirement readiness and more. Through one-to-one support, workshops and helpful digital tools, we empower employees to take control of their financial health.
Managerial AdviceLine: supporting your leadership journey
Supporting people is not always straightforward - especially for managers. Our managerial AdviceLine offers confidential, expert guidance from senior clinicians who help leaders navigate sensitive or complex issues, including:
• Performance and conduct
• Workplace conflict
• Bereavement and trauma
• Concerns around mental health or risk
• How and when to refer staff for counselling
Whether your managers are new to leadership or highly experienced, we are here to help them feel supported, confident and informed.
Digital wellbeing platform: on demand support, personalised for every employee
Ele is our secure, easy to use wellbeing platform that gives your people instant access to qualified counsellors through live chat, webinars and a rich library of self-help tools. Every user begins with a confidential onboarding questionnaire, which builds a personalised wellbeing journey and a tailored dashboard designed around their unique needs.
Our platform includes:
- Live chat with qualified counsellors
- A personalised wellbeing dashboard
- Interactive health checks
- Behaviour change tools and resources
- Over 6,500 videos, podcasts and articles
- A directory of 10,000+ verified support organisations
- AI powered content recommendations
- Webinars and custom playlists
- Co-branded promotional content to boost engagement
- A 'quick escape' button for privacy and safety
- Real-time analytics for approved stakeholders
Ele is designed to be simple, intuitive and genuinely helpful - meeting people where they are, in ways that feel natural to them.
Why organisations choose our Employee Assistance Programme
Our EAP is designed to make a meaningful difference - to your people and your organisation. Here is how we help create a happier, healthier and more productive workplace:
- Comprehensive wellbeing support
Employees get confidential, compassionate help for mental health, stress and personal challenges, supported by 24/7 access via phone, live chat and online resources. - Professional counselling and practical guidance
Qualified counsellors provide evidence‑based support, while expert advice on legal, financial and personal issues helps people move forward with confidence. - Improved performance and reduced absence
By supporting employees early, productivity increases, engagement improves and issues are addressed before they lead to absenteeism or long‑term challenges. - Tailored, cost‑effective solutions
Programmes are shaped around your organisation’s needs, helping reduce turnover, stress‑related absence and wider health risks - delivering strong value for employers. - Resources that build a positive workplace culture
A wide range of self‑help tools, webinars and educational content reinforces a supportive environment where employees feel valued and empowered.
Dedicated account management
At CiC Wellbeing, our account management is proactive, consultative and responsive - designed to help you get the most from your EAP. We build strong relationships with your team, ensuring our services align with your needs from day one. Our dedicated team oversees implementation, monitors usage and provides actionable insights to enhance wellbeing across your organisation.
We collaborate with you to create meaningful reports, helping identify trends and support staff wellbeing. Regular reviews ensure service performance stays on track and any issues are addressed swiftly and effectively. With CiC Wellbeing, you gain a trusted partner committed to supporting your people and strengthening your organisation.
How we support your organisation
Our holistic EAP goes beyond the ordinary - delivering expert, clinically-led support that meets the evolving needs of your people. Here’s what’s included:
- 24/7 AdviceLine
Round-the-clock access to expert emotional and practical support for personal or work-related issues. - Immediate counselling support
Employees speak directly with qualified clinicians from the very first call - no waiting, no barriers. - Flexible counselling options
Up to six structured sessions available via telephone, online, or face-to-face, depending on what suits each individual best. - Practical life advice
Clear guidance on legal matters, tax concerns, debt issues and everyday money management. - Support for managers
A dedicated adviceline giving leaders confidential access to senior clinicians for help navigating sensitive or complex people challenges. - Ele Wellbeing platform
Our digital hub offering live chat, webinars, personalised wellbeing journeys and thousands of expert-led resources to support selfcare and resilience. - Dedicated relationship manager
A single point of contact to ensure your EAP is easy to implement, well understood and consistently delivering value. - Meaningful insights and reporting
Clear, actionable data that helps you understand usage trends, spot areas of rising need and shape your wider wellbeing strategy.
Our wider range of support solutions
Round-the-clock global trauma services support delivered by our expert clinical team - ensuring your people receive specialist, culturally-informed care whenever and wherever they need it.