Workplace Mediation and Conflict Resolution
Resolve workplace conflict quickly, confidentially and constructively with our expert-led mediation services.
What is mediation?
Mediation is a voluntary, confidential process where an impartial third party helps individuals in conflict communicate effectively and reach a mutually acceptable resolution. It’s ideal when communication has broken down and offers a safe space to negotiate compromises without formal grievance procedures or legal action.
Informal support for conflict resolution
At CiC Wellbeing, we provide a structured yet informal and confidential work mediation process designed to resolve disputes in a constructive way. Our accredited mediators create a safe environment where people can talk openly, understand each other’s perspectives and find practical solutions - without the stress, cost, or time pressures that come with formal procedures.
Why choose us?
Our mediation service includes a range of features designed to make resolving workplace conflict straightforward, confidential and genuinely effective.
This service is built around the following core features:
- Accredited mediators (Civil Mediation Council, Mediators Institute of Ireland).
- Premediation conversations and the mediation session delivered on the same day, reducing downtime and anxiety.
- Choice of online or onsite delivery.
- Follow up support one month after mediation to help ensure lasting outcomes.
- Internal peer mediation training (five day accredited programme).
- Conflict coaching and leadership development for individuals and teams.
- Mediation awareness sessions to help HR and managers feel confident navigating conflict.
- Case management handled by clinical specialists.
- Supervision and CPD for internal mediators.
Benefits for your organisation
Our workplace mediation service is designed to create a healthier, more resilient workplace.
Organisations we work with typically see:
- Reduced escalation of conflict and fewer formal grievances.
- Significant cost savings compared to legal or formal procedures.
- Stronger, more trusting working relationships.
- Improved psychological wellbeing across teams.
- More confident leaders with practical conflict management skills.
- A more harmonious and productive workplace environment.
- Scalable solutions that fit your organisation’s structure and needs.
Our wider range of support solutions
Our expert led training helps organisations build resilience, boost wellbeing and create healthier, happier workplaces - covering everything from mental health and trauma to physical health and nutrition.
At CiC Wellbeing, we understand that the pressures of modern work can take a toll - sometimes quietly and gradually. Our Mental Health Employee Check-Ins offer a proactive way for organisations to support staff wellbeing before challenges turn into bigger issues. These check-ins are simple, structured conversations with a dedicated counsellor, designed to help people pause, reflect, and look after their mental wellbeing.
We help organisations build confident, compassionate peer networks that give employees someone they can genuinely talk to. Our clinically led, trauma-informed peer support programme trains selected staff to become trusted listeners who provide early, empathetic support and guide colleagues to the right resources when they need them. It is a practical, human way to strengthen wellbeing across teams while complementing your existing services.