Aiding Life & Progress
From ‘instantly clicking’ to ‘never looking back’, the past five years has seen specialist wellbeing provider Life & Progress embrace the clinical expertise of CiC Wellbeing in support of more than 200 of its UK clients. It’s a symbiotic partnership that Life & Progress says it’s proud to shout from the rooftops, as it expands its intermediary support services to employers, education and membership bodies nationally.
Offering employee assistance programmes, counselling services, advice lines and whistleblowing services, Life & Progress manage the client relationships with CiC Wellbeing providing the background clinical services. Together they’re supporting people facing personal or work-related problems for organisations of differing sizes and across a huge array of industries. Further education establishments, housing providers, utility companies, local authorities, charities, funeral directors, advocacy services, GP practices, trade associations, care, and IT providers are just some of those supported, alongside Life & Progress’ own team members too.
'CiC Wellbeing has always been extremely accommodating, and we don’t shy away from explaining their input to our clients – it’s completely transparent. We will shout from the rooftops that CiC Wellbeing is our clinical provider because we're very proud to work with such a well-rounded, quality service.'
Dom Grainger
Senior Account Manager, Life & Progress
Support at every step
Life & Progress’ growth has seen CiC Wellbeing handle 2,800 incoming calls from end users in the past 12 months alone. Providing in-the-moment, confidential support, clinically trained experts answer 24/7 incoming lines, offering mental health guidance, legal and financial support, a managers advice line, and whistleblowing hotline.
Clients may opt for four, six or eight sessions of subsequent face-to-face or online counselling where required: more than 1,500 sessions have been delivered by CiC Wellbeing counsellors in the past year.
The partnership also sees CiC Wellbeing deliver awareness training to Life & Progress colleagues, the sharing of preventative campaign materials and awareness marketing collateral, monthly feedback reports with participants’ comments, and support to explain the clinical service to new and existing Life & Progress customers.
Two priorities - second to none
Reflecting on the success of the partnership, Dom’s priorities are clear:
“Transparency is number one for us. If we ask a question, there's no smoke and mirrors, we get an exact answer. That’s massively important. The second thing is definitely efficiency. They're quick to respond both to us and the callers. For users that’s massively important – you don’t want to wait for calls to be answered or for counselling sessions when you’ve taken the step to seek help. In my eyes, CiC Wellbeing are second to none.”
