Undoubtedly, it makes good business sense to maintain and retain happy, satisfied employees by creating a positive working culture where people can do their best work.
As well as the obvious costs such as recruitment efforts to replace employees who leave, there are many indirect ways that having unhappy workers can be costly to business. A happy, engaged workforce makes a work environment a nice place to be – even in the toughest jobs.
For service sector businesses, happy staff bring more custom in, as customers are attracted by the feel-good energy and buzz of a happy team.
Even for businesses outside of the service sector, keeping employees happy and satisfied brings many tangible benefits. Happy, engaged staff are more likely to:
When it comes to extremely unhappy staff, the cost to business can escalate.Investigating grievances and remedying difficult staff situations can put great demand on internal resources. Seeking legal expertise and defending tribunal cases is often costly.
There are also secondary costs – for every disgruntled, unhappy employee, there will be colleagues working close by who have to work alongside a negative or unhappy atmosphere.
So when it comes to keeping employees happy, prevention is better than cure. Resources are better directed at keeping staff motivated and engaged, than spent on fixing disputes or problems once they have occurred.
Here are a few simple suggestions for keeping employees happy at work: