Conflict Resolution Courses for Managers

Overview

Many employees working with CiC have recognised that early stage identification and effective conflict management skills can lead to successful resolution.

With Managers spending up to 30% of their time trying to deal with conflict alongside their daily work, it not only puts additional stress on them but also wastes valuable time and energy. How Managers identify and deal with conflict can make or break a business. It is essential therefore to have the necessary skills and support system in place.

Without successful intervention, situations can escalate to a more entrenched and challenging extent. This directly impacts team morale, productivity, performance, sickness absence and engagement.

It is essential to be able to recognise, manage and resolve team conflict and create more positive outcomes.

Why CiC

CiC have developed a focused training programme for Managers and HR professionals to enable them to effectively and confidently manage conflict. From identifying key triggers that can cause conflict through to managing aggressive behaviour and volatile situations. This training programme will help managers to potentially tackle difficult conversations and situations competently.