Conflict Resolution Courses for Managers

Helping managers realise their potential to resolve workplace conflict

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Many employees working with CiC have recognised that early stage identification and effective conflict management skills can lead to successful resolution.

With Managers spending up to 30% of their time trying to deal with conflict alongside their daily work, it not only puts additional stress on them but also wastes valuable time and energy. How Managers identify and deal with conflict can make or break a business. It is essential therefore to have the necessary skills and support system in place.

Without successful intervention, situations can escalate to a more entrenched and challenging extent. This directly impacts team morale, productivity, performance, sickness absence and engagement.

It is essential to be able to recognise, manage and resolve team conflict and create more positive outcomes.

Get in touch with us to find out how we can help

Why CiC

CiC have developed a focused training programme for Managers and HR professionals to enable them to effectively and confidently manage conflict. From identifying key triggers that can cause conflict through to managing aggressive behaviour and volatile situations. This training programme will help managers to potentially tackle difficult conversations and situations competently.

Features and Benefits


We provide your managers and HR members with the knowledge needed to help them mediate any workplace conflict.


Designated managers and HR professionals should always remember mediation is impartial.


Our helpsheets provide practical guidance on a broad range of topics faced by your people every day.

Highly Qualified Practitioners

Our dedicated & experienced team come from a range of mediation backgrounds.

Service Delivery

All solutions can be created with a range of access options, depending on your particular needs. From online to on-site, we’ll create the right service for you and your people.


Well Online provides your people with 24/7/365 access to practical guides and advice, and a gateway to additional services.

Face to Face

Our clinicians, practitioners and trainers are experts in providing face to face support.


Our friendly and qualified AdviceLine counsellors are just a call away when your people need immediate assistance.


Our global network of clinicians, trainers and critical incident responders are available to provide local support in the UK or overseas.