Internal Mediation Training

Helping managers realise their potential to resolve workplace conflict

Back To Training & Mediation


One of the most effective ways in which employees can attempt to resolve their differences and conflicts is through Workplace Mediation. However it is not in the best interests of staff for mediation to be conducted by inexperienced and untrained people.

For this reason many organisations are developing and training internal teams of voluntary mediators with great success. These internal teams are ideally placed to deal with most issues at any early and less complex stage and help colleagues to attempt to resolve their conflicts in a safe and informal setting.

Get in touch with us to find out how we can help

Why CiC

CiC offers a professionally accredited 5 day Mediation Training Course. We support you in the recruitment and selection process of internal applicants. This course is designed for co-mediation meaning the mediation is done in pairs which offers the advantage of support and also the opportunity to provide two representative people to suitably cover the conflict.

Created specifically for the workplace setting and utilising a blend of interactive role play, peer coaching and case-study based discussion, the course provides a comprehensive skills training for anyone wishing to gain competency in mediating workplace conflict as part of an internal mediation team. It is important to remember however that internal mediators leave behind their usual job role when they are facilitating mediations and must remain impartial and keep everything confidential.

Features and Benefits


5-day workshop training using interactive role-play, peer coaching and case study based discussion to ensure maximum understanding, comprehension and retention.


Impartial and informal service with a dedicated account manager.

Retainer Ownership

Avoid time-consuming and costly formal procedures and the parties retain ownership.

Accreditation and Experienced

Civil Mediation Council accredited and experienced mediators.

Service Delivery

All solutions can be created with a range of access options, depending on your particular needs. From online to on-site, we’ll create the right service for you and your people.


Well Online provides your people with 24/7/365 access to practical guides and advice, and a gateway to additional services.

Face to Face

Our clinicians, practitioners and trainers are experts in providing face to face support.


Our friendly and qualified AdviceLine counsellors are just a call away when your people need immediate assistance.


Our global network of clinicians, trainers and critical incident responders are available to provide local support in the UK or overseas.